Episode 2

Release Date
May 16, 2013

Summary
Jen has big thoughts on Customer Service and she is a friend of the worker. Jen was a waitress, cashier, someone who stuffed chocolates in a tin, a ticket taker, a barista and so many other things in life. This is back when you had to make eye contact, not mumble and not engage in small talk. There's a tale of an aggressive yogurt parfait, the joy of complaint letters and life lessons from the fastest cashier from 1988.

Quotes
"I never really had to do anything around the house so I just got a job because I wanted to buy and my parents were like, I'm not giving you $150 to clomp around in men's shoes."

"I'm dying for the day when everybody is just looking at their phones and not talking, 'cause I keep hearing it's gonna happen - it's not happening quick enough for me."

"Why are you forcing yogurt on a woman in a hotel room?"

"I feel like every holiday now has turned into barbecuing. Everything is about troops and barbecuing. Even things like Christmas eventually will be a barbecue. I guarantee it. I guarantee in our lifetime - Christmas will turn into a barbecue and some kind of tribute to the military."